Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that online gaming should be enjoyable entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please only gamble with money you can afford to lose and always maintain control over your gaming habits.

Age Verification

You must be 18 years of age or older to use Mystake and engage in any form of gambling in the United Kingdom. We are committed to preventing underage gambling and strictly verify all player accounts during registration. If you are under 18, please do not attempt to create an account.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please check yourself against these warning signs:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity from family, friends, or healthcare professionals
• Experiencing anxiety, depression, or mood changes related to gambling
• Neglecting work, education, or personal relationships due to gambling
• Borrowing money to fund gambling activities
• Using gambling as an escape from problems or negative emotions
• Unsuccessful attempts to control, cut back, or stop gambling
• Feeling irritable or restless when attempting to reduce gambling
• Lying about the extent of your gambling involvement

If you recognise any of these signs in your own behaviour, it is important to seek help immediately.

Self-Help Tools Available at Mystake

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive regular reminders during play sessions about how long you have been playing and how much you have spent
• Session Time Limits: Set maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling

To access these tools, please visit your account settings or contact our customer support team for assistance.

Support Organizations

If you are struggling with problem gambling, professional help is available. Please reach out to one of the following organizations:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gamblers and their families.
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free and confidential)
• GamStop
  The National Self-Exclusion Scheme for gambling in Great Britain. Register to self-exclude from all licensed online gambling operators.
  www.gamstop.co.uk
• Gamblers Anonymous
  Free mutual support meetings for people with a gambling problem.
  Telephone: 0207 384 3060

International Support

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800-040 80 04

Need Help?

If you believe you have a problem with gambling, please seek help immediately. There is no shame in asking for support – many people have successfully overcome gambling problems with proper help and support.

Contact one of the organizations above or speak with a healthcare professional. Your wellbeing is important to us, and we are committed to promoting responsible gaming.